Shipping Policy

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping in the USA.

Glastels is a drop-shipping website, we don’t own the product directly, we are an intermediate between you and our supplier

Shipment processing time
Glastels U.S. shipping hours of operation are M – F 8 am – 4:30 pm PST. All orders are processed within 1–2 Hours.

LOST/MISSING PACKAGES
Glastels is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

*Estimated Shipping Time

Some shipment takes between 1 and 24 hours to get delivered.
Usually the delivery time take few minutes

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out